Warranty | VSEEBOX FAST

Our Warranty

Every vSeeBox you buy from VSEEBOX FAST is covered for one full year from the date of sale. If something goes wrong, text us and we'll make it right.

✅ What's covered

Manufacturing defects in the vSeeBox unit
Hardware that stops working under normal use
Problems that start any time in the first 12 months after your purchase

🚫 What's not covered

Physical damage, drops, or cracked cases
Water or liquid damage
Damage from misuse, power surges, or opening or modifying the device
Accessories (remote, cables, power adapter), packaging, and software or app issues

How to make a warranty claim

Text us at (708) 576-4436 with your name, the model, roughly when you bought it, and what's going wrong.
We troubleshoot with you first. Many problems can be fixed in a few minutes with a restart, a reset, or a network fix. See our buffering and connection guide.
If the box is defective, we'll arrange to get it back and either repair or replace it, at our discretion, at no cost to you while you're within the warranty year.

Keep your proof of purchase (receipt, text confirmation, or order details). It shows when your warranty started.

After the first year

We're still here to help. Text us and we'll troubleshoot with you, and if the box needs a repair, we can tell you your options and the cost up front.

Questions?

Text or call (708) 576-4436. A real person answers.